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26 June 2020

Ron Carson on Financial Advisers' Trust (Podcast)

4Frameworks
15Insights

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Frameworks in this episode

Insights & moments

The myth-busts, hot takes, explainers, and tools worth keeping.

Myth Buster· 1

Myth Buster16:18

Free Trading Can Hide Expensive Cash and Order-Flow Costs

The conversation challenges the idea that zero-commission trading is truly free. Firms may earn money from uncompetitive yields on customer cash and payment for order flow, making the total economic cost less visible than an explicit trading commission.

  • Advertised commissions reveal only part of trading costs
  • Low cash yields can create a hidden performance drag
  • Payment for order flow functions as an invisible cost
  • Consumers should evaluate total economics rather than the sticker price

“that cost of carry, that return on cash is where they make all their money.”

Barry Ritholtz · 16:37

“then you've got order flow payment and invisible tax that you know, consumers don't see.”

Ron Carson · 16:49
#free trading#cash yield#order flow#hidden fees

Hot Take· 1

Hot Take29:53

Financial Advice Will Become a Service Ladder, Not Human Versus Robot

Carson expects automation to augment advisers serving complex clients rather than simply replace them. Consumers may begin with automated advice, move to a hybrid service as complexity grows, and later select a full relationship—or ratchet service back down without changing providers.

  • Automation can anticipate needs and enrich human advice
  • Entry-level consumers may start with automated services
  • Complexity can trigger migration to hybrid or full-service advice
  • Flexible tiers can reduce the friction of changing service levels

“I think it's going to be a combination.”

Ron Carson · 30:19

“technology is going to give consumers a lot more choices and a lot easier way to measure.”

Ron Carson · 31:46
#robo advisers#hybrid advice#automation#client experience

Explainer· 5

Explainer10:25

Why Clients Still Confuse Fiduciaries and Brokers

Carson says many sophisticated audiences cannot explain the distinction between a fiduciary and a broker. He emphasizes that a broker's suitability obligation does not necessarily require putting the client's interests first, leaving consumers exposed to misunderstood incentives.

  • Public understanding of adviser standards remains low
  • Even a room of global CEOs could not explain the distinction
  • Broker suitability differs from a fiduciary client-first obligation
  • Teaching the distinction can improve lifelong financial decisions

“Not one of them knew the difference between a puduciary and a broker.”

Ron Carson · 10:48

“to this day of broker is not required to put at your interest first. It's only suitability, that's it.”

Ron Carson · 10:55
#fiduciary#brokers#financial literacy#consumer protection
Explainer17:09

Why Independent Advisers Need Coaching Communities

Carson Coaching emerged after advisers attending one of Carson's talks asked him to coach them. The organization grew by addressing the isolation of independent advisers through community, specialist coaches, shared practices, and collective learning.

  • Demand from advisers initiated the coaching business
  • Independent advisers often operate as isolated businesses
  • Community enables advisers to exchange practices and test ideas
  • Carson credits the coaching group with improving his own organization

“a lot of independent advisors are they feel like they're isolated islands out there”

Ron Carson · 18:10

“None of us is as smart individually as we are collectively.”

Ron Carson · 18:38
#coaching#community#financial advisers#continuous improvement
Explainer19:13

A Full-Service Platform Lets Advisers Escape the Daily Whirlwind

Carson Partners goes beyond asset management by providing technology, trading, compliance, marketing, tax, legal, trust, and insurance capabilities. The purpose is to free smaller advisers from operational work so they can focus on client relationships and proactive business development.

  • The platform provides far more than portfolio management
  • The central team functions as the partner office's own team
  • Advisers retain responsibility for direct client relationships
  • Shared infrastructure gives small firms capabilities they could not build alone

“We do everything, with the exception of actually sitting down and meeting with the client.”

Ron Carson · 20:17

“they're so stuck in the whirlwind of trying to run their business day to day they can't really emerge and then think creatively and proactively.”

Ron Carson · 20:40
#advisor platform#outsourcing#operations#tamp
Explainer35:02

The Three Ways Aging Advisers Approach Succession

Carson divides retiring advisers into three broad groups: founders with next-generation successors who need financing, advisers who quietly reduce effort without formally retiring, and sellers seeking the largest possible check. Each creates a different challenge for clients and potential partners.

  • Some founders have capable successors who cannot finance a buyout
  • Some advisers effectively retire without telling clients
  • Quiet retirees may stop investing in competitiveness and growth
  • Some sellers prioritize the highest price over clients or successors

“So there's really three different flavors out there.”

Ron Carson · 35:06
#succession#retirement#financial advisers#business ownership
Explainer37:34

Private Equity Is a Spectrum, Not a Single Business Model

Carson distinguishes financial-engineering investors seeking a fast exit from patient investors who contribute expertise and professionalization. He accepted a lower valuation in exchange for intellectual capital, operational support, control, and a longer investment horizon.

  • Private-equity firms vary substantially in objectives and behavior
  • Carson used outside capital to professionalize the company and develop an M&A strategy
  • He prioritized know-how and patience over the highest valuation
  • The firm intended to retain operating control

“private equity is like a mutual fund, Barry. They come in so many different flavors”

Ron Carson · 38:26

“I took a much much lower price, but I also got really patient um capital”

Ron Carson · 38:46
#private equity#patient capital#governance#business growth

Story· 3

Story02:18

How Nebraska's Farm Crisis Redirected Ron Carson's Career

Carson expected to spend his life farming until 21-percent interest rates helped bankrupt his parents during the early-1980s farm crisis. A Money magazine article identifying financial planning as a promising profession redirected him toward becoming a CFP, and he later met the article's author by chance.

  • Carson grew up on a farm north of Omaha
  • The early-1980s farm crisis forced him to consider another career
  • A Money magazine article introduced him to financial planning
  • He later met and thanked the article's author

“I thought it was going to be a farmer my entire life.”

Ron Carson · 02:21

“well, then I owe you my career”

Ron Carson · 03:08
#career change#entrepreneurship#financial planning
Story06:53

The First Client Who Became a Three-Generation Relationship

Carson recalls receiving his first client check from drugstore owners in a small Nebraska town and celebrating by running around his car. The relationship survived the husband's death, continued with his wife for decades, and eventually extended to their children.

  • The first clients owned a small-town Nebraska drugstore
  • Carson vividly remembers celebrating after receiving their check
  • The wife remained a client for decades
  • Their children later became clients

“I got out and I ran around it like six times, jumping up and down.”

Ron Carson · 07:28

“And then their children are clients to today.”

Ron Carson · 07:46
#client relationships#trust#wealth management
Story43:02

Why Carson Group Took a PPP Loan Despite Its Advisory Revenue

Carson explains that the company's advisory unit did not need PPP support, but its events and transformation businesses suffered sudden losses and cancellations. The loan was used to retain employees who otherwise would have been laid off, illustrating how diversified companies could contain both healthy and severely affected operations.

  • A canceled Las Vegas event cost the company nearly $4 million
  • Around 80 additional events were canceled
  • The advisory business did not need support but other business units did
  • The company expected layoffs without the program
  • Carson defended the loan based on the jobs preserved

“our A U M had quite the depth as everybody's did. And we're like, we're gonna you know, before the paycheck paycheck protection program came…”

Ron Carson · 43:53

“the whole purpose of that program, as the government said, was to keep people employed that we otherwise would not have kept employed”

Ron Carson · 44:14
#ppp#covid-19#employment#events

Tool· 1

Tool54:54

Long Solo Hikes Create Space for High-Value Ideas

Carson uses long walks and mountain expeditions as unstructured thinking time. By removing inputs and allowing his mind to wander, he has generated significant business ideas, including the concept that became Carson Partners.

  • Unstructured walks can benefit creative thinking
  • Carson deliberately avoids inputs and lets his attention wander
  • Multi-day mountain expeditions produced some of his strongest ideas
  • Carson Partners originated during a hike

“most high functioning creative people can can gain a lot by just going and not having anything, just letting your mind go to wherever it…”

Ron Carson · 54:57

“Carson Partners was actually born on a hike.”

Ron Carson · 55:08
#creativity#hiking#reflection#idea generation

Takeaway· 4

Takeaway32:31

Financial Planning Needs Visible Career Paths, Not Just Recruitment

Carson argues that the profession has waited too long for others to solve its age and diversity gaps. His proposed response combines intern-to-hire programs, university education, meaningful investment, and multiple visible career tracks for young people, women, and people of color.

  • The adviser workforce faces a major retirement-driven capacity gap
  • Candidates often wrongly perceive the profession as only a sales job
  • Interns are interviewed as potential permanent hires
  • Candidates are invited to evaluate the employer as seriously as they are evaluated
  • Visible career paths can improve recruitment and retention

“as a profession we've all sat around and waited for someone else to do it”

Ron Carson · 32:40

“it's um not only bringing people in and training them, but letting them know, here's what your career path can look like”

Ron Carson · 34:00
#diversity#recruitment#financial planning#career paths
Takeaway48:34

Ron Carson's 4 A.M. Routine Prioritizes Reflection, Fitness, and Family

Carson begins before dawn with coffee, reading, thinking, meditation, breathwork, and exercise before moving into meetings. Evenings center on family, and he treats persistent difficulty getting out of bed as evidence that a person's life needs redesign.

  • The day begins between 4:00 and 4:30 a.m.
  • Reading and reflection precede meetings
  • Meditation, breathwork, and exercise support his energy
  • Evenings are reserved for nearby family
  • Low morning enthusiasm is treated as a signal to reorganize life

“I read, I think, I meditate, I do a little bit of breathwork, um, and then I work out”

Ron Carson · 48:51

“reorganize your life and your day to where you can't wait to get out of bed”

Ron Carson · 50:07
#morning routine#energy#family#wellbeing
Takeaway52:31

Give Heirs Opportunity Without Funding a Life of Inactivity

Carson and his wife decided not to transfer most of their wealth to their children. Instead, they aim to provide enough opportunity for their children to pursue anything while directing the remainder toward charitable work during their own lifetimes.

  • The children know and support the inheritance decision
  • The goal is opportunity without dependency
  • Most remaining wealth is intended for a charitable foundation
  • The family prefers active giving while the donors are alive

“We're gonna give our kids enough they can do anything. But not so much. They can do nothing”

Ron Carson · 52:46

“let's be giving it away while we're alive.”

Ron Carson · 52:54
#inheritance#philanthropy#family wealth#legacy
Takeaway1:00:07

Join a Mission-Led RIA, Prove Your Value, Then Seek Equity

Carson describes financial services as unusually attractive for new graduates because adviser retirements, industry disruption, and changing consumer expectations create substantial opportunity. He advises candidates to avoid conflicted brokerage models, choose a mission-focused RIA, remain long enough to create value, and negotiate ownership participation.

  • The profession faces a shortage of advisers
  • Industry disruption puts established client relationships in play
  • Candidates should seek consumer-focused RIAs
  • Long-term commitment can compound career opportunity
  • Equity should be negotiated after demonstrating value

“this is the the best time to get into financial service.”

Ron Carson · 1:00:23

“when you prove your worth, negotiate a way to participate in equity.”

Ron Carson · 1:01:30
#career advice#ria#financial planning#equity