MMasters in Business
← All episodes
Peter Mallouk13 December 2019

Peter Mallouk on Building a Powerhouse RIA

5Frameworks
13Insights

Listen

Frameworks in this episode

Insights & moments

The myth-busts, hot takes, explainers, and tools worth keeping.

Myth Buster· 1

Myth Buster34:33

Why Revenue Multiples No Longer Explain RIA Valuations

The old rule of valuing an advisory firm at roughly twice revenue fails to capture differences in margins, growth, client age, referrals, and dependence on a founder. Buyers increasingly value expected future earnings and the durability of those earnings.

  • Equal-revenue firms can have radically different margins
  • An aging client base can imply declining future earnings
  • Founder dependence increases acquisition risk
  • Growth and referral momentum can justify higher multiples
  • Large firms may command double-digit profit multiples

“all anyone cares about now is the future earnings of these businesses.”

Peter Mallouk · 35:10

“I don't think that ever, that ever happens where where someone looks at the revenue anymore and makes a decision based off of that.”

Peter Mallouk · 37:57
#valuation#ria#earnings#acquisitions

Hot Take· 3

Hot Take39:51

Why Mallouk Rejects Hedge Funds but Defends Select Private Equity

Mallouk views hedge funds as expensive trading inside largely efficient public markets, often with additional tax costs. He sees greater potential in private equity because skilled managers can actively institutionalize businesses, improve financial teams, execute acquisitions, and create better exit options, although excess capital should reduce future returns.

  • Alternative investments are not one homogeneous category
  • Hedge funds operate in relatively efficient public markets
  • Private-equity managers can directly alter business outcomes
  • Manager selection matters more in private equity
  • Increasing capital and competition should dilute returns

“Hedge fund is basically overpaying somebody to create even more negative tax consequences to trade within the stock market usually”

Peter Mallouk · 41:29

“Managers make a difference in the private equity space.”

Peter Mallouk · 44:17
#private equity#hedge funds#market efficiency#alternatives
Hot Take1:09:43

The Client Risk Inside a “Franken Firm”

Mallouk contrasts a one-voice organization with acquisition platforms that preserve incompatible software, investment beliefs, and client practices. He argues that an amalgamation assembled for a quick private-equity exit may ultimately lose employees and clients after the original dealmakers are gone.

  • One-voice firms share a planning process and investment philosophy
  • Consistent operations enable specific client communication
  • Fragmented platforms can conceal incompatible practices
  • Short holding periods encourage superficial aggregation
  • Employees and clients eventually detect misalignment

“I think that we are definitely a one voice firm”

Peter Mallouk · 1:10:15

“that's what I think of as a frankin firm.”

Peter Mallouk · 1:13:12
#culture#private equity#integration#client experience
Hot Take1:41:29

The Best and Worst Futures for Financial Services

Mallouk was optimistic that market pressure would eventually deliver fiduciary, independent, reasonably priced advice to consumers. His pessimism centered on successful cyberattacks against major financial institutions and low-cost drone attacks that could cause economic paralysis and prolonged public cocooning.

  • Market competition was improving fees and transparency
  • Mallouk expected broader fiduciary behavior
  • A major cyber breach could undermine trust in financial institutions
  • Cheap technology can enable disproportionate physical disruption
  • Fear-driven withdrawal from public life could damage the economy

“I think the consumer is very close to finally getting what they deserve right.”

Peter Mallouk · 1:41:39

“I think there's going to be a cybersecurity attack on a major financial institution that succeeds”

Peter Mallouk · 1:42:49
#fiduciary#cybersecurity#financial system#systemic risk

Explainer· 5

Explainer11:14

Why Size Creates a Perception of Safety in Wealth Management

Mallouk argues that advisory growth becomes self-reinforcing because prospective clients treat size, sophisticated customers, and visible due diligence as signals of safety. Investors who initially rejected a small firm may return once its growing client base reduces perceived career and fraud risk.

  • Clients seek protection from catastrophic outcomes
  • A large sophisticated client base acts as social proof
  • Financial crises and frauds heighten demand for perceived safety
  • Early growth can produce cumulative advantage

“One of the things that people want in this business is they want to feel safe.”

Peter Mallouk · 11:18

“this place has lots of clients, big clients, pretty sophisticated, probably did a lot of due diligence. I feel safe there.”

Peter Mallouk · 11:47
#trust#social proof#ria growth#client behavior
Explainer20:17

Bonds Protect Spending Plans, Not Maximum Returns

Mallouk expects bonds generally to underperform stocks over multidecade horizons, yet considers them essential for many clients. Their purpose is to meet near-term income needs and prevent investors from liquidating depressed equities during a crisis.

  • Expected return is not the only portfolio objective
  • Short-term spending needs determine the bond allocation
  • Bonds reduce the risk of forced stock sales
  • Very wealthy investors may need fewer bonds when dividends cover spending

“It's not about you know, maximum performance to introduce the bonds”

Peter Mallouk · 21:19

“bonds are about how how much bonds do I need to meet their needs? If something goes wrong in the short run and then it…”

Peter Mallouk · 23:13
#bonds#retirement#asset allocation#income
Explainer24:19

The Capital Forces Driving the RIA Acquisition Boom

Mallouk attributes elevated RIA valuations to larger and more numerous private-equity funds, low borrowing costs, and the industry's attractive economics. RIAs offer recurring revenue, sticky clients, market-linked growth, and substantial consolidation opportunities.

  • Private-equity funds had accumulated enormous capital
  • Low interest rates increased leveraged purchasing power
  • RIA revenue is recurring and client relationships are sticky
  • Fragmentation creates opportunities for consolidation
  • More buyers competing for firms raises valuations

“There's now over eight thousand private equity funds. There's way more private equity funds than there are stocks”

Peter Mallouk · 25:38

“They want to be in an industry that is growing fast, has recurring revenue, has built an inflation hedge, UM, where people are sticky”

Peter Mallouk · 26:28
#private equity#ria#mergers and acquisitions#valuations
Explainer52:24

How More Services for the Same Price Compress Advisory Fees

Mallouk defines hidden fee compression as charging slightly less than competitors while including substantially more advice and specialist access. Even when the headline management fee changes little, planning, tax, legal, healthcare, and alternative-investment support increase the value delivered per dollar.

  • Fee compression can occur through added value rather than lower prices alone
  • Creative Planning bundled many advisory services into its core fee
  • Some legal document preparation still carried a separate fee
  • Competitors were forced to add services without raising prices
  • Mallouk expected direct headline-fee compression to follow

“we're not just going to manage your money for that fee. We're gonna charge you a little bit less than other places, and we're gonna…”

Peter Mallouk · 52:33

“That's hidden feed compression.”

Peter Mallouk · 54:07
#fees#wealth management#service design#competition
Explainer1:19:26

Why $150 Million Families Should Ignore One-Percent Debates

For ultra-wealthy families, Mallouk says minor differences in investment returns matter less than estate taxes, state taxes, inheritance design, asset protection, and the effect of wealth on children. Serving these clients therefore requires deeper legal and tax expertise, not merely a more complex portfolio.

  • Small return differences may be immaterial at extreme wealth levels
  • Estate and state taxes can dominate financial outcomes
  • Inheritance design includes behavioral and family consequences
  • Asset protection requires specialized expertise
  • Integrated tax and legal capabilities differentiate an RIA

“These are what I call one percent conversations.”

Peter Mallouk · 1:21:20

“You care about how your kids are going to get the money and is it going to screw them up? You care about asset protection.”

Peter Mallouk · 1:21:32
#ultra high net worth#estate planning#tax#family wealth

Story· 2

Story04:31

How Mallouk Turned a Tiny Advisory Firm Into an Independent RIA

Mallouk entered Creative Planning after working in estate planning and observing both excellent and harmful advisor behavior. He acquired the small firm through monthly payments and redesigned it around independence, integrated advice, and customized portfolios rather than proprietary products or dual registration.

  • Creative Planning initially had only a few dozen clients
  • Mallouk combined investment, estate, and tax perspectives
  • The acquisition avoided the delay of launching an RIA from scratch
  • Independence and customized portfolios became foundational choices

“I wanted to a firm that was independent, didn't sell its own products, was able to combine all those things in one place”

Peter Mallouk · 08:10

“basically made monthly payments for a few years and it was over.”

Peter Mallouk · 08:50
#ria#entrepreneurship#fiduciary#wealth management
Story1:38:46

Napster Destroyed Mallouk's Stores—and Changed How He Competes

Mallouk built a chain of used music stores and believed competing shops were the primary threat. Napster instead made the model obsolete so quickly that the last store closed roughly one hundred days after it appeared, teaching him to search constantly for threats outside the apparent competitive set.

  • The stores had expanded before the disruption arrived
  • The threat came from technology rather than another retailer
  • Rapid growth did not protect the existing business model
  • Mallouk applies the lesson by continuously questioning Creative Planning's offering
  • Better service at lower cost is part of staying ahead

“Napster came out. I M telling I think it was a hundred days. Ever the last store was closed.”

Peter Mallouk · 1:39:05

“You can be growing and you can think your competition some music store across the street. Uh, it's not. It's something you're not even thinking…”

Peter Mallouk · 1:39:33
#disruption#napster#technology#entrepreneurship

Takeaway· 2

Takeaway38:05

Why Investors Should Expect Mid-to-High Single-Digit Returns

With Treasury yields below two percent at the time and public equities richly valued, Mallouk rejected the double-digit expectations formed in the 1990s. Creative Planning used a six percent nominal and four percent real return assumption for projections.

  • Bond returns are constrained by starting yields
  • Risk assets should offer progressively higher expected returns
  • Double-digit portfolio assumptions were difficult to justify
  • Planning used approximately six percent nominal returns
  • Inflation reduced the projected real return to four percent

“you've gotta get rid of this double digit return expectation and move yourself into the squarely into the single digit range”

Peter Mallouk · 38:56

“we're using a four percent real return. These six percent return subtract inflation”

Peter Mallouk · 39:41
#expected returns#financial planning#bonds#equities
Takeaway1:45:30

Mallouk's Career Advice: Choose Values, Add Value, Start Fast

Mallouk advises graduates to begin in an organization aligned with the kind of professional they want to become. Candidates should explain how they will help the employer win, then create separation from peers by contributing extra value immediately rather than slowly growing into the role.

  • Environment shapes professional identity
  • Start in a fiduciary RIA if fiduciary advice is the goal
  • Interviews should emphasize contribution, not only learning
  • Extra effort and volunteered responsibility create separation
  • Early impressions anchor how colleagues judge performance

“Try to get to a place that is aligned with the values that you're you're trying to do right”

Peter Mallouk · 1:45:49

“Don't grow into it, come in hard, come in strong.”

Peter Mallouk · 1:47:25
#careers#financial services#interviews#performance