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Matt Wallaert10 August 2017

Matt Wallaert Is on a 'Chief Behavioral Officer' Mission

3Frameworks
10Insights

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Frameworks in this episode

Insights & moments

The myth-busts, hot takes, explainers, and tools worth keeping.

Myth Buster· 1

Myth Buster20:29

Startup Founders Are More Diverse Than the Silicon Valley Stereotype

Wallaert says startup culture is commonly imagined as young white men in Silicon Valley, even though older founders, founders with families, people of color, women, and entrepreneurs elsewhere also build companies. He cautions that the stereotype is still consequential because visible examples shape who imagines themselves belonging in the field.

  • The dominant founder stereotype is incomplete
  • Older founders can achieve stronger exits
  • Geographically diverse startup ecosystems exist
  • Representation can interrupt the see-it-be-it cycle
  • The industry's real homogeneity still requires criticism

“People really do think of Silicon Valley. They think of young white males doing these things”

Matt Wallaert · 20:38

“if I never see a female scientist as a little girl, how do I ever have the opportunity to think, oh, I might be”

Matt Wallaert · 21:15
#startups#diversity#representation

Hot Take· 2

Hot Take22:00

Most Men Fail to See Sexism Around Them

Citing research conducted with PayScale, Wallaert says only one in five men recognized sexism both in society and in their own workplace. He argues that denying systemic bias while accepting a severe shortage of female CEOs implicitly requires an indefensible biological explanation for the status quo.

  • Recognition of sexism was tested at societal and workplace levels
  • Only one in five men reported seeing it both near them and broadly
  • Three in five did not perceive it in either context
  • Leadership disparities require a systemic explanation
  • Denying bias can naturalize an unequal status quo

“only one in five men see sexism both near them and in the world.”

Matt Wallaert · 22:30

“three and five men don't think sexism exists”

Matt Wallaert · 30:50
#gender bias#workplace#leadership
Hot Take46:10

Automation's Real Question Is What We Do With Freed Human Potential

Using Star Trek's post-need society as a thought experiment, Wallaert rejects the assumption that automation must be answered by inventing replacement drudgery. He argues that displaced human capacity should be redirected into science, design, art, environmental work, and other areas where people can contribute meaningfully.

  • Science fiction tests worlds with existing limits removed
  • A post-need society need not produce idleness
  • Automation can free people from meaningless jobs
  • The central challenge is deploying newly available human potential
  • Science, design, art, and environmental work are candidate destinations

“what do we do with the sheer amount of human potential that has now been unlocked?”

Matt Wallaert · 47:27

“it frees up people to do other things.”

Matt Wallaert · 47:20
#automation#future of work#science fiction

Explainer· 1

Explainer10:24

Why Companies Need a Chief Behavioral Officer

Executives often admire behavioral-science books without assigning anyone to apply their ideas. Wallaert argues that a dedicated behavioral leader should address employee motivation, retention, recruitment, work-life balance, products, and customer experience rather than leaving implementation ownerless.

  • Ideas without an accountable team rarely get implemented
  • Behavioral science can serve internal and external problems
  • Employee disengagement and attrition are behavioral challenges
  • Customer experience can be redesigned around how moments feel

“because we know if it's not somebody's job, it doesn't get done right”

Matt Wallaert · 10:54

“I think a chep April officer really has three jobs.”

Matt Wallaert · 11:23
#behavioral science#leadership#organizations

Story· 1

Story1:02:28

Every Successful Product Reveals the Next Problem

Wallaert recounts how Thrive improved financial behavior but exposed a gender pay disparity hidden by percentage-based savings data. That led to Get Raised, whose success then revealed another flaw: it placed the burden of correcting discrimination on disadvantaged women rather than employers and men.

  • Successful outcomes can conceal upstream inequities
  • Percentage savings hid differences in absolute income
  • Thrive's limitation inspired Get Raised
  • Get Raised transferred corrective labor to disadvantaged users
  • Wallaert treats products as provisional steps rather than final solutions

“everything I build as a failure, and that even when it's successful, it doesn't I recognize the thing I need to go do next.”

Matt Wallaert · 1:02:28

“Science is perpetually incomplete.”

Matt Wallaert · 1:06:07
#product development#failure#pay equity

Tool· 1

Tool31:38

Tools That Translate Equity and Pay Gaps Into Action

Wallaert explains two free tools designed for people without privileged access to startup and compensation knowledge. Salary or Equity converts an equity offer into a risk-adjusted annual value, while Get Raised benchmarks pay and generates an evidence-based letter an employee can give to a manager.

  • Equity confusion disproportionately affects underrepresented candidates
  • Salary or Equity converts startup equity into a comparable annual figure
  • Get Raised combines labor, market, and user data
  • The raise letter connects market evidence with employee value
  • Get Raised reportedly helped women secure $2.3 billion in raises

“we've held women are two point three billion dollars in raises”

Matt Wallaert · 32:40

“it generates a letter that you can give to your boss”

Matt Wallaert · 33:01
#compensation#equity#gender gap#tools

Takeaway· 4

Takeaway04:48

Disagree With Evidence, Not Eloquence

Wallaert describes the classroom moment that converted him from a psychology skeptic into a behavioral scientist. His professor explained that science provides an orderly way to challenge a prevailing interpretation: design an experiment capable of producing countervailing evidence.

  • Scientific consensus can be challenged
  • Disagreement should produce a testable claim
  • Evidence matters more than rhetorical skill
  • A new experiment can correct an accepted interpretation

“this is science, and so there's an orderly way for you to argue.”

Matt Wallaert · 04:59

“Great, go run a study.”

Matt Wallaert · 05:29
#science#experimentation#learning
Takeaway39:48

Charge for Execution, Not for Sharing Inherited Knowledge

Wallaert declines most speaking fees because he wants speaking choices governed by audience and purpose rather than payment. When an organization insists on paying, he may direct the fee to a domestic-violence shelter; he prefers earning money from implementation and things he builds.

  • Payment choices shape professional identity
  • Removing fees preserves freedom to choose audiences
  • Knowledge rests on contributions from earlier scientists
  • Wallaert distinguishes sharing ideas from implementing them
  • Mandatory fees can be redirected to charity

“I just don't want my job to be being a speaker. I always want my job to be building things.”

Matt Wallaert · 41:31

“I want to get paid on the things that I build, the implementation, the execution, because that's what matters.”

Matt Wallaert · 42:19
#speaking#knowledge#values#money
Takeaway1:01:14

Good Mentors Support the Mentee's Goal, Not Their Own Agenda

Wallaert credits mentors who offered short but consequential moments of honest attention. He argues that mentorship should begin by understanding what matters to the mentee, engaging compassionately as an equal, and helping them advance rather than imposing the mentor's preferred worldview.

  • Brief conversations can create lasting ripple effects
  • Mentors should engage rather than lecture
  • The mentee's aims should drive the relationship
  • Compassion and equality improve guidance
  • Mentorship is assistance, not goal judgment

“what do you want to accomplish? And then how can I help you get there.”

Matt Wallaert · 1:01:57

“It's not about me judging your goals”

Matt Wallaert · 1:02:03
#mentorship#communication#careers
Takeaway1:07:25

Read an Author's Bad Books Too

Wallaert often selects one author and reads everything they have written, regardless of quality. Reading the full catalog reveals changes in craft, voice, commercial pressure, and personal circumstances that a greatest-hits list would conceal, although he admits Cormac McCarthy required a break.

  • Full catalogs show creative development over time
  • Weak books can still teach readers something
  • An author's life can become visible across their work
  • Rereading fiction supports emotional and product insight
  • Some catalogs need breaks because of their emotional intensity

“I'll pick an author and read everything they've written, um, regardless of the quality.”

Matt Wallaert · 1:07:25

“even bad fiction teaches you something”

Matt Wallaert · 1:07:40
#reading#fiction#creativity