MMasters in Business
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31 January 2015

Masters in Business: Stockwits Howard Lindzon (Audio)

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The myth-busts, hot takes, explainers, and tools worth keeping.

Hot Take· 3

Hot Take17:12

The Dangerous Bubble Is Wanting to Be an Entrepreneur

Rather than identifying technology itself as the principal bubble, Lindzen argues that entrepreneurial identity has become fashionable in the same way day trading did during the 1990s. He cautions people with good jobs against leaving impulsively and distinguishes a side project from full-time entrepreneurial commitment.

  • Cheap capital is plentiful but great entrepreneurs remain scarce
  • Entrepreneurship has acquired speculative cultural appeal
  • A side project is not the same as full-time commitment
  • People with good jobs should not quit casually
  • Networks can be built before taking the leap

“what we have a bubble in h is this idea of being an entrepreneur and that's dangers.”

Howard Lindzen · 18:51

“if you have a good job, don't kiss a goodbye so quickly.”

Howard Lindzen · 19:07
#entrepreneurship#startup bubble#career risk#commitment
Hot Take24:24

Bank Friction Is Fintech's Opening

Lindzen views poor service, legacy infrastructure, regulatory complexity, and consumer distrust as openings for financial technology companies. He points to payments, cross-border transfers, mobile brokerage, lending, and cryptocurrency as areas where new entrants can bypass or improve broken processes.

  • Legacy banks often combine poor service with expensive infrastructure
  • Regulatory exposure discourages some technology companies from entering finance directly
  • Startups can attack narrow financial workflows
  • TransferWise, Robinhood, Lending Club, and Bitcoin illustrate different entry points
  • Lindzen expects sustained fintech growth

“it's going to be exciting next ten fifteen years in finance. I'm very bullish on fintech.”

Howard Lindzen · 26:50

“the gramlins are loose, whether it's payments or whether it's now transfer wise”

Howard Lindzen · 37:44
#fintech#banking#payments#disruption
Hot Take50:06

America's Three Competitive Gaps: Infrastructure, Education, Bandwidth

Lindzen identifies deteriorating physical infrastructure, outdated education, and inadequate broadband as major American weaknesses. He argues for clear minimum standards that let competition occur above a strong floor and says capable people can create broad prosperity when given effective tools.

  • Legacy infrastructure has fallen behind newer systems abroad
  • Education should adapt to universal access to tools such as Google
  • Testing models inherited from an earlier era are increasingly mismatched
  • Broadband quality should have a strong minimum standard
  • Policy should punish harmful outliers while enabling productive participants

“Our peloton of internet system is behind. Everybody else's behind the keep up, no excuse for that”

Howard Lindzen · 52:42

“If you give people the tools, the smart people will use them, and the country will explode”

Howard Lindzen · 52:03
#infrastructure#education#broadband#public policy

Explainer· 2

Explainer11:12

Why the Cost of Starting a Business Collapsed

Lindzen contrasts the large equipment, office, and communications expenses of earlier decades with the inexpensive digital tools available to modern founders. Skills, customer research, communications, and basic business systems can now be acquired or operated at minimal cost, even while someone retains a job.

  • Earlier businesses required expensive computers, phones, and premises
  • Modern founders can begin with a laptop and inexpensive services
  • Training and technical skills are widely accessible
  • Sales, marketing, and customer acquisition still require real work
  • Prospective founders can research and test ideas before quitting

“Today you do it at Starbucks with the laptop that you can let your parents you Now, anybody can start a product.”

Howard Lindzen · 11:32

“you can get your skills free. You get your skills for basically free.”

Howard Lindzen · 13:13
#startups#business costs#bootstrapping#entrepreneurship
Explainer27:13

Why Genomics Could Produce the Next Trillion-Dollar Company

Lindzen argues that cloud computing and large-scale data analysis are especially consequential when applied to genetics. A company that produces personalized cancer treatments or materially extends healthy life could create enormous value, even though the sector's valuations and catalysts remain difficult for non-specialists to assess.

  • Cloud computing expands what genomic analysis can accomplish
  • Successful biotech products can produce very large revenues
  • Personalized treatment could target an individual's specific cancer
  • Longevity changes assumptions about retirement and financial products
  • The sector may be expensive even while its long-term opportunity remains substantial

“big data as it applies to genetics is obviously the cloud computing.”

Howard Lindzen · 27:22

“Someone who can help us live to a hundred heart company you know a global company that solves you know, helps me live ten years…”

Howard Lindzen · 28:39
#biotech#genomics#longevity#cloud computing

Story· 2

Story05:53

How a Cold Call Became a $40 Million Product

Lindzen's route into angel investing began when he cold-called the inventor of a stress ball called the Grip. He invested his own money, obtained backing from his father, and watched the product become a major QVC success, although he later recognized that the outcome involved substantial luck.

  • A brokerage cold call introduced Lindzen to the inventor
  • He invested roughly $25,000 and sought family backing
  • The Grip reportedly generated $40 million in revenue
  • An early success gave him capital but little reliable instruction

“This product became the pet Rock. It's in the QBC Hall of Fame.”

Howard Lindzen · 06:40

“It was just a good lucky first Angel investment.”

Howard Lindzen · 07:19
#angel investing#the grip#entrepreneurship#luck
Story59:44

Why Uber Looked Investable Before It Looked Inevitable

Lindzen recalls seeing Uber as a simple but powerful solution in a place where getting a cab was unreliable. He believed the medallion system was ready for disruption because owners underinvested in technology while drivers and customers were both unhappy, although he acknowledges Uber's regulatory tactics were controversial.

  • The mobile request experience solved a concrete transportation problem
  • The incumbent medallion system concentrated economic benefits
  • Drivers and customers were dissatisfied
  • Underinvestment in technology made the system vulnerable
  • Regulatory unfairness complicated an otherwise strong disruption thesis

“Everything's broken. There's no trust in the system. It was due to be disrupted”

Howard Lindzen · 1:00:55

“I caught an Uber at four million valuations.”

Howard Lindzen · 59:44
#uber#transportation#disruption#venture capital

Takeaway· 2

Takeaway22:19

Why Easy Wins Teach Less Than Painful Failures

Lindzen says the Grip's huge margins and incoming orders did not force him to learn, while later low-margin and troubled businesses exposed operational realities. His most damaging experience involved entering a brokerage business he did not understand with an unsuitable partner.

  • High-margin success can conceal weak understanding
  • Low margins force scrutiny of whether a business should continue
  • Partner selection can create existential risk
  • Operating inside an unfamiliar regulated business magnifies danger
  • Lindzen accepts responsibility for entering a business he did not understand

“You don't learn from winning the grip? The grip my squeezeball company. I didn't learn a damn thing.”

Howard Lindzen · 22:19

“I can say that all my growth has come from failure.”

Howard Lindzen · 22:40
#failure#business lessons#brokerage#risk
Takeaway47:58

Companies Use Tweets When They Need Phones—and Vice Versa

Lindzen argues that companies often possess customer-service tools without understanding which channel fits the situation. Public complaints may require listening, compensation, or a product fix rather than an automated social response, while urgent account problems may require immediate access to a competent person.

  • Channel choice should reflect the customer's intent
  • A public complaint is not always an invitation to start a scripted conversation
  • Urgent financial requests benefit from accountable human service
  • Social data should feed product and infrastructure improvements
  • Automation can reduce cost while degrading trust

“They use the tweets when they should be using the phone. They use the phone when they should be using the tweets.”

Howard Lindzen · 48:26

“They should listen.”

Howard Lindzen · 48:40
#customer support#social media#service design#crm