Why Future Users Cannot Tell Innovators What to Build
Perez-Breva challenges simplistic advice to focus on users when a product category and its behavior do not yet exist. Users, entrepreneurs, and investors cannot reliably predict life five years ahead, so someone must hypothesize and construct that future while remaining honest about the assumptions involved.
- A genuinely new product may have no established user.
- User research cannot make respondents predict an unfamiliar future.
- Invented assumptions are acceptable when they remain visible.
- Constructing the future differs from claiming certainty about it.
“if what you're doing is that new, is there already a user for it? If not, you're just making it up.”
“Someone has to make up that future.”