MMasters in Business
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03 April 2020

Jonathan Miller on Real Estate After the Coronavirus

2Frameworks
9Insights

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Frameworks in this episode

Insights & moments

The myth-busts, hot takes, explainers, and tools worth keeping.

Myth Buster· 2

Myth Buster05:02

Why Zero Fed Rates Did Not Deliver Cheap Mortgages

Miller explains that mortgage rates can remain elevated even when the Federal Reserve cuts rates to zero. Limited lender processing capacity, refinancing demand, unemployment, and borrower liquidity risk can prevent monetary policy from flowing cleanly into housing finance.

  • Mortgage rates were slightly higher than at the end of February
  • Lenders had previously reduced processing staff
  • Job losses changed borrowers' risk profiles during applications
  • Low policy rates had limited immediate effect on housing

“fixed UH mortgage rates actually are a little bit higher now than they were at the end of February.”

Jonathan Miller · 05:17

“the low rates in many ways have fallen on deaf ears in the housing market.”

Jonathan Miller · 06:10
#mortgages#interest rates#liquidity#lenders
Myth Buster16:30

Virtual Tours Miss the Intangibles That Shape a Home Purchase

Digital tours can support property marketing, but Miller doubts they can replace visiting a home. Smell, sound, neighborhood context, spatial feel, structural defects, and other sensory factors may be absent or distorted online.

  • Housing carries emotional and financial stakes that discourage digital-only purchases
  • Photographs cannot fully capture views or neighborhood conditions
  • Odors and atmosphere may materially affect value
  • Structural inspections cannot be reproduced through an ordinary virtual tour
  • Remote substitutes range from slightly incomplete to dramatically inadequate

“there's all kinds of problems with you know, going completely virtual.”

Jonathan Miller · 17:32

“anything you do is something less than an inspection.”

Jonathan Miller · 18:37
#virtual tours#home buying#inspections#property risk

Hot Take· 1

Hot Take06:37

Hiding Days on Market Protects Listings, Not Sellers

Real estate platforms and industry groups began hiding calculated days on market during the shutdown. Miller argues that the raw listing dates remained available, so the change added friction rather than meaningful protection and risked undermining consumer trust.

  • Days-on-market calculations were hidden while raw dates remained visible
  • Buyers lost convenient access to relevant negotiating information
  • Miller believes agents were motivated to retain listings
  • Consumers could question whether later market statistics were manipulated

“that will breed future distrust between the consumer and the real estate community.”

Jonathan Miller · 08:32

“You can't cherry pick data.”

Jonathan Miller · 09:19
#transparency#listings#real estate agents#consumer trust

Explainer· 3

Explainer10:24

How Appraisals Continued Without Interior Visits

Appraisers pushed back against entering occupied homes because inspections endangered both staff and residents. Regulators responded with limited alternatives, including desktop appraisals supported by homeowner photographs, while retaining stricter requirements for riskier refinancing activity.

  • Appraisers faced exposure inside homes and on public transportation
  • Desktop valuations used homeowner-supplied photographs
  • Alternative inspections were less complete than professional interior visits
  • Cash-out refinancing retained tighter inspection requirements
  • Fraud concerns limited broader waivers

“we're doing essentially what they're called desktops or you're sitting at your desk and it is and we're actually getting photos from the homeowner.”

Jonathan Miller · 12:27

“I can only imagine the fraud and the um the predatory lending that would simply explode UM.”

Jonathan Miller · 13:11
#appraisals#remote work#mortgages#fraud
Explainer22:08

Housing Recovery Depends on Jobs Surviving the Lockdown

Miller ties the post-pandemic housing outlook primarily to the duration of restrictions and resulting unemployment. A short disruption could preserve purchasers and release pent-up demand, while a prolonged downturn would weaken household finances and reduce the buyer pool.

  • Longer lockdowns create greater economic damage
  • Higher unemployment reduces the number of potential buyers
  • The spring selling season would not restart instantly
  • Demand could shift into the fall if employment remained stable
  • Mortgage-payment capacity is central to recovery

“the future is highly dependent on how long the lockdown lasts.”

Jonathan Miller · 22:31

“the longer that the lockdown lasts, the more damage to our economy occurs”

Jonathan Miller · 22:35
#housing recovery#unemployment#pandemic#demand
Explainer27:49

Real Estate's Independent Contractors Faced a Relief Gap

A large share of the real estate workforce operated as independent contractors and did not qualify for conventional unemployment support at the time of the interview. Miller identifies agents, inspectors, appraisers, and other service providers as particularly exposed during a transaction freeze.

  • Many real estate workers were independent contractors
  • Traditional unemployment eligibility was uncertain or unavailable
  • Agents, home inspectors, and appraisers were exposed
  • Several months without transactions could create severe financial strain
  • The timing and scope of stimulus support remained unclear

“a large portion of the real estate community are independent contractors and they therefore not eligible for unemployment.”

Jonathan Miller · 28:25

“they're very much at risk, UM in going forward without some sort of help.”

Jonathan Miller · 29:17
#stimulus#contractors#real estate jobs#unemployment

Story· 1

Story19:31

The Bacon Smell That Hid a Leaking Roof

Ritholtz recounts repeatedly finding food cooking whenever he visited a prospective home. After moving in, he discovered dampness from a leaking flat roof and concluded that the strong food smells had concealed the warning sign.

  • Food was cooking during every property visit
  • An engineer warned that the flat roof would eventually need replacement
  • Dampness became noticeable soon after moving in
  • The entire roof was replaced three years later
  • Sensory clues can reveal information absent from listings

“The smell was the frying bacon. That was the hint they were covering something up.”

Barry Ritholtz · 21:11

“imagine trying to litigate that virtually, It's it would be impossible.”

Jonathan Miller · 22:03
#home inspection#mold#roof#buyer beware

Tool· 1

Tool15:15

Curbside Appraisals Pair Exterior Visits With FaceTime

Miller describes an emerging hybrid appraisal process. The appraiser examines the exterior in person, directs the homeowner through an interior video call, and captures screenshots as visual evidence for the final report.

  • The appraiser physically observes the property exterior
  • The homeowner conducts a guided interior walkthrough
  • The appraiser requests specific camera angles
  • Screenshots create a visual record for the client
  • The process reduces contact but remains less complete than a full inspection

“something that we call curbside appraisals.”

Jonathan Miller · 15:15

“you call the homeowner on face time and then they literally walk you through the house”

Jonathan Miller · 15:45
#facetime#appraisals#virtual tours#property technology

Takeaway· 1

Takeaway30:59

Quarantine Could Make Buyers Value Space and Privacy More

Extended confinement exposed how strongly floor plans affect daily life, work, and relationships. Miller suggests that apartment and home occupants may emerge wanting larger spaces, while the discussion highlights the value of separate work areas and a balance between shared and private time.

  • Confinement made residents reassess whether their homes were large enough
  • Separate offices reduced friction for couples working from home
  • Long or spacious layouts created places to retreat
  • Regular shared meals provided structure
  • Housing preferences could shift even if not every household acts on them

“everybody that's cooped up in an apartment or a house UH is starting to think about something a larger space in the future”

Jonathan Miller · 31:09

“we're keeping a little bit of a schedule with both alone time and together time.”

Barry Ritholtz · 33:20
#home design#remote work#buyer preferences#quarantine