Great Car Design Should Provoke Love and Hate
Leno distinguishes broadly acceptable design from design that creates passionate demand. A car like the Viper does not need universal approval; it needs enough buyers who strongly love its exaggerated appearance, even if others think it looks cartoonish.
- Universal acceptability can produce bland design
- Strong emotional reactions indicate distinctive character
- A product does not need to appeal to nonbuyers
- Polarization can support a viable enthusiast market
“Anything that gets emotion going is probably going to work on some level, you know.”
“we're not trying to sell it to them.”