MMasters in Business
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Benjamin Clymer28 April 2023

Benjamin Clymer and Jeffery Fowler on Hodinkee

2Frameworks
14Insights

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Frameworks in this episode

Insights & moments

The myth-busts, hot takes, explainers, and tools worth keeping.

Myth Buster· 1

Myth Buster35:05

The Apple Watch Helped Mechanical Watches Instead of Killing Them

The Swiss industry feared that the Apple Watch would repeat the quartz crisis and destroy mechanical-watch demand. Clymer argues that Apple's product instead made people think about the wrist again, expanding attention to watches while also exposing Swiss manufacturers to advanced materials and bracelet design.

  • The Apple Watch was initially viewed as an existential threat
  • Clymer consulted on the product and attended its original launch
  • Apple's materials and attachment systems impressed and alarmed Swiss brands
  • Smartwatches renewed consumer attention to the wrist

“it was the end of the end of time”

Benjamin Clymer · 35:18

“it really got people to think about the wrist as real estate again”

Benjamin Clymer · 36:10
#apple watch#mechanical watches#innovation#switzerland

Hot Take· 2

Hot Take06:59

A Luxury CEO Once Said the Internet Was for Poor People

The Swiss watch industry initially associated online coverage with unauthorized gray-market dealers and resisted even having products photographed for the web. Clymer recalls a major luxury executive telling him in 2010 that internet publishing would never affect purchase decisions, while other luxury categories were already proving otherwise.

  • Gray-market sellers shaped the industry's early distrust of the web
  • Brands sometimes refused online editorial coverage
  • Watchmakers lagged other luxury categories in recognizing ecommerce
  • The industry's skepticism created an opening for credible digital media

“he thought the internet was for poor people”

Benjamin Clymer · 08:24

“the watch industry in particular was very, very late to I think understand the true impact and potential.”

Jeffery Fowler · 09:28
#luxury#internet#ecommerce#watch industry
Hot Take1:06:44

Instagram Turned Watch Taste Into a Speculative Uniform

Clymer argues that social media concentrated demand around the same few Rolex, Patek Philippe, and Audemars Piguet models. Once buyers saw that favored watches could be resold for multiples of retail, personal preference gave way to a belief that failing to profit meant making a foolish purchase.

  • Repeated images concentrated attention on a narrow set of watches
  • The Nautilus and Aquanaut were far less dominant before the boom
  • Visible resale gains attracted financially motivated buyers
  • Speculation changed collecting from taste-led to return-led behavior

“Well, I mean it's it's the uniformity of taste at this point. And I'm gonna blame it on Instagram”

Benjamin Clymer · 1:06:44

“Then it became if you're not making money, you're a fool.”

Benjamin Clymer · 1:07:13
#instagram#speculation#watch market#consumer behavior

Explainer· 4

Explainer24:01

Why Swiss Watch Supply Cannot Simply Catch Up With Demand

Rolex demand exceeds its estimated production of roughly one million watches annually, but increasing output is constrained by intricate manufacturing and Switzerland's specialized supply chain. The legal and operational requirements behind the words “Swiss made” concentrate production in a small country where many workshops supply tiny components.

  • Rolex production is estimated at about one million watches annually
  • High-end watches can contain hundreds of tiny components
  • Swiss-made requirements constrain where manufacturing and assembly occur
  • Specialist component production cannot be expanded instantly

“The simple answer is just supply and demand.”

Jeffery Fowler · 24:01

“it isn't as though you can just scale that.”

Jeffery Fowler · 25:44
#rolex#supply chain#swiss watches#scarcity
Explainer46:06

The Crown & Caliber Deal Gave Hodinkee a Pre-Owned Shortcut

Hodinkee acquired Crown & Caliber in 2021 to enter the larger online pre-owned category with an established operation. Crown & Caliber owned inventory, employed trained watchmakers, authenticated pieces, serviced them in Atlanta, and simplified selling through instant quotes and direct payment.

  • Only about 5% of new watches were sold online versus roughly 30% of pre-owned watches
  • Many major brands prohibited authorized online sales
  • Crown & Caliber bought and took ownership of its inventory
  • Its watchmakers authenticated, repaired, and serviced products
  • Instant quoting reduced the friction of selling a watch

“The online channel, you know, really had a lot of opportunity to be cleaned up.”

Jeffery Fowler · 47:16

“the acquisition by Hoodinky allowed Hoodinky you kind of fast forward its way into being a player in the pre on space”

Jeffery Fowler · 48:05
#pre-owned watches#acquisition#crown and caliber#ecommerce
Explainer48:33

How Experts Detect Modern Superfake Watches

Contemporary counterfeit watches can include convincing external components and may reveal themselves only inside the movement. Hodinkee relies on specialist authenticators, trained watchmakers, serial-number research, and direct relationships with manufacturers to verify original configurations.

  • Some counterfeits use highly convincing external parts
  • Movement inspection can reveal substituted components
  • Experienced authenticators can flag issues from photographs
  • Brand relationships help verify serial numbers and original dial colors

“It's only when you get inside into the movement that you understand that the movement has some parts or the original movement has been swapped…”

Jeffery Fowler · 49:10

“We we have a staff of authenticated yeah, truly.”

Benjamin Clymer · 50:33
#counterfeits#authentication#pre-owned watches#rolex
Explainer1:01:03

What Buyers Actually Receive From Rolex Certified Pre-Owned

Rolex's certified pre-owned program adds brand-backed inspection, authorized-dealer provenance, service assurance, and peace of mind, but at a premium above ordinary secondary-market prices. Fowler argues that Rolex's participation validates the wider pre-owned category while creating a difficult comparison between cheaper new inventory and much more expensive used pieces.

  • Certified pieces are sold through participating authorized dealers
  • Certification may command a premium above existing secondary-market prices
  • The value proposition is strongest for buyers prioritizing peace of mind
  • Dealer-set prices can place used watches beside cheaper new versions
  • Rolex's entry endorses pre-owned watches as an important market

“for some people that's worth the premium”

Jeffery Fowler · 1:02:01

“their entry into this market, if anything, just serves as an endorsement of the pre owned market.”

Jeffery Fowler · 1:04:09
#rolex#certified pre-owned#pricing#secondary market

Story· 4

Story02:05

A $9,000 Severance Package Became the Runway for Hodinkee

Benjamin Clymer left an entry-level UBS wealth-management role during the 2008 financial crisis with roughly $9,000 in severance. The money covered close to a year of his share of the rent, giving him time to freelance, attend Columbia Journalism School, and publish about watches every day.

  • Clymer accepted a voluntary severance offer during the financial crisis
  • His share of rent was roughly $900 per month
  • He freelanced for publications including GQ and the Financial Times
  • His watch blog supported his Columbia Journalism School application

“I said, you know what, like finance, this version of finance is just not for me at all.”

Benjamin Clymer · 03:21

“I think it was a grand total of around nine thousand dollars”

Benjamin Clymer · 04:49
#hodinkee#entrepreneurship#media#career change
Story03:24

The Omega Speedmaster That Changed Clymer's Life

Clymer's grandfather gave him an Omega Speedmaster when he was sixteen. The gift connected watches with craftsmanship, family, and self-made achievement, and Clymer later wore it for major milestones including his daughter's birth and his marriage proposal.

  • The Speedmaster was Clymer's only fine watch as a teenager
  • His grandfather taught him to value construction rather than price alone
  • The watch became an emotional link across generations
  • Clymer wore it during defining family moments

“One day he just literally slid off his wrist and said, I want you to have this”

Benjamin Clymer · 04:00

“That watch changed my life.”

Benjamin Clymer · 39:22
#omega#speedmaster#family#craftsmanship
Story1:22:36

The Pocket Watch That Took Roger Smith Five Years to Remake

Master watchmaker George Daniels rejected Roger Smith's first pocket watch and told him to make a better one. Smith spent five years producing a second entirely by hand; only after confirming that every part was handmade did Daniels acknowledge him as a watchmaker.

  • George Daniels rejected Smith's first attempt
  • Smith devoted five years to the replacement
  • Every component was made by hand
  • Smith sold the completed watch to finance his next series
  • The watch later headed to auction with expectations of a record result

“Took him five years of his entire life livelihood creating a second pocket watch”

Benjamin Clymer · 1:22:52

“He said, yes, congratulations, Now you're a watchmaker.”

Benjamin Clymer · 1:22:59
#roger smith#craftsmanship#apprenticeship#watchmaking
Story1:24:03

How John Mayer's Bag of Watches Created an Internet Hit

John Mayer contacted Clymer after buying straps from Hodinkee and became a friend. During a 2013 visit, Mayer proposed recording an informal conversation with a bag of watches; the one-camera cafe shoot became the first Talking Watches episode and established a major recurring format.

  • Mayer initially contacted Hodinkee by email
  • The episode was not storyboarded or heavily produced
  • Hodinkee already had an in-house videographer
  • The informal conversation became a breakout success
  • The series expanded to athletes, collectors, entertainers, and Kermit the Frog

“I've got a bag full of watches. Do you want to just like record a conversation about watches?”

Benjamin Clymer quoting John Mayer · 1:24:44

“it just became Internet magic in a bottle”

Benjamin Clymer · 1:25:41
#talking watches#john mayer#video#hodinkee

Tool· 1

Tool40:50

Why Collectors Should Separate Watch and Homeowners Insurance

Fowler warns that filing a watch claim through a homeowners policy can lead to cancellation and difficulty replacing broader coverage. Hodinkee's Chubb-underwritten product was designed specifically for collectors and allows individual watches to be assigned or unassigned through an app.

  • A watch claim can jeopardize homeowners coverage
  • Dedicated insurance isolates watch risk from the home policy
  • Collectors can change coverage as watches move in and out of storage
  • The discussed product is underwritten by Chubb

“the best way to ensure your watch is not to attach it or assign it to your homeowners policy.”

Jeffery Fowler · 41:00

“you could ensure that watch when you go home tonight and put in your safe, turn it off, do it all on your phone.”

Benjamin Clymer · 41:54
#watch insurance#risk#collecting#chubb

Takeaway· 2

Takeaway10:34

Why Hodinkee's Founder Handed the CEO Role to a Scale Operator

Clymer describes recognizing that vision, writing, and creative product ideas were his strengths, while operating a larger organization was not. After institutional investment and rapid expansion, Fowler joined as CEO to increase execution speed and certainty while Clymer moved into the chairman role.

  • Clymer treated awareness of his weaknesses as a leadership asset
  • Creative vision and scaled operations require different strengths
  • Hodinkee recruited experience from luxury and ecommerce
  • The founder remained involved without insisting on operating control

“I'm acutely aware of my strengths and weaknesses.”

Benjamin Clymer · 11:00

“where I'm not super strong, honestly is running a business at scale”

Benjamin Clymer · 11:13
#leadership#founders#scaling#ceo transition
Takeaway38:19

Why Watches Become Totems of Important Life Events

Unlike many luxury objects, watches are portable, usable, and capable of passing through generations. Clymer and Fowler describe watches linked to births, proposals, ancestors, parents, and career milestones, making emotional provenance more important than monetary value.

  • Watches can be worn during major life events
  • They are easier to preserve and transfer than cars
  • Inherited watches maintain a physical connection to family
  • Even inexpensive watches can hold deep personal significance

“these are real almost Housman's for for for people's lives”

Benjamin Clymer · 38:58

“a watch is one of the very few that will actually typically have a story associated to it”

Jeffery Fowler · 1:43:43
#collecting#family#milestones#sentimental value