Why Survey Yeses Overstate Voting and Buying
People often agree that they will vote or buy a new product even when their later behavior says otherwise. Camerer identifies acquiescence or yes bias as a major source of error and explains why overly positive product polling can encourage companies to fund weak launches.
- Hypothetical intentions can substantially exceed completed behavior
- Positive and negative answers can sum to more than 100 percent
- Product champions may mistake agreeable survey responses for demand
- Behavioral and physiological signals may improve prediction
“this is often called acquiescence or yes bias.”
“when you show people new products and say, you know, you think you'd be interested in this, you get way too many yes's.”